They knew when we called that they didn't service our area, but said that they did. So, finally, they told my husband that they didn't service our area. We called them multiple times and they kept giving us the runaround about the person coming out. Two weeks later we still had not seen anyone from Frontier and we had no internet and phone. I will say that I was satisfied with my service from Verizon, but that Frontier has been a joke to deal with - overcharging for their poor services, and hopefully enough people will speak up, so that maybe some customer will benefit from all of the scrutiny. In my opinion, it's a monopoly on the market, but I'm sure the other providers made out on the deal too, so I don't pity them.
It has to be because of the poor service, shady practices, and pathetic product. The sole purpose of this post is to try and share yet another example of Frontier’s only objective Their Bottom Line. I guess my other option is to just do without internet, but given I have to have it for my job, that ruins that plan. 10 minutes later, she tells me "I'm sorry, it looks like the 3 mbps is all they offer in your area." So, 38 minutes on the phone with AT&T to determine that Frontier is my only option, charging a premium for their 0.3 mbps internet, and that’s that. I said I'm not paying more money for internet, but if they want to "extend" my contract and give me the same price for the 6 mbps, then I'd be interested since Frontier is my only option. They checked and said "we're sorry but that this was a Frontier only market because they bought this market area." She then said, "I can check to see if we can get you a faster speed through them?" I said "Isn't it a little odd that you're helping sell for your competition?" She said they do it because they can't sell to this market anyways, so I said "sure, I'll listen to see what you can offer."ġ0 minutes later, she lets me know that it looks like this area offers 6 mbps and wanted to know if I'd like to upgrade. Period! I called AT&T because they showed servicing our area on the internet.
That's sneaky and their little "technically we told you" scam was all I needed to hear to ensure they received their last and final payment. I know we hadn't made a commitment to them in a long time, so we ask "when did we renew our contract?" They said it was in one of our bills and that it was an auto renewal. We contact Frontier to see if they'll try to keep our business only to be told "you're in a contract".